Damage & Replacement Policy

Damage & Replacement Policy

Effective Date: September 27, 2026

At Kveer Wood, we carefully inspect and securely package our products before dispatch. However, wooden products may occasionally be damaged during transportation. This policy explains the process for reporting damaged, defective, or incorrect products and requesting a replacement.

1. When You Can Request a Replacement

A replacement request may be considered if:

  • The product is damaged during transit.

  • You receive the wrong product.

  • The product has a verified manufacturing or workmanship defect.

  • The product is materially different from the confirmed specifications for a customized order.

Replacement requests must generally be submitted within 48 hours of delivery.

2. What To Do When Your Order Arrives Damaged

If your package appears damaged at the time of delivery:

  1. Take clear photographs of the outer package before opening it.

  2. Take photographs/videos while opening the package, where possible.

  3. Take clear photographs/videos showing the damage to the product.

  4. Keep the original packaging, shipping label, and other packing materials.

  5. Contact Kveer Wood within 48 hours of delivery.

  6. Provide your order number along with the required photographs/videos.

This information helps us investigate the issue with the courier or shipping provider.

3. Verification Process

After receiving a damage or replacement request, Kveer Wood may review:

  • Order details

  • Product photographs

  • Packaging photographs

  • Unboxing videos, where available

  • Shipping labels

  • Product condition

  • Nature and extent of the damage

Additional information may be requested if necessary.

4. Replacement Options

If the damage, defect, or incorrect product is verified, Kveer Wood may, depending on the circumstances:

  • Provide a replacement product.

  • Repair the product where reasonably possible.

  • Provide a refund.

  • Provide another appropriate resolution agreed with the customer.

The resolution may depend on the product, availability, nature of the damage, and whether the product is standard or customized.

5. Replacement Shipping

If Kveer Wood confirms that the product was damaged during transit, the wrong product was supplied, or there is a verified manufacturing/workmanship defect, Kveer Wood may arrange or cover the applicable replacement shipping cost.

If a replacement is requested for a reason not covered by this policy, shipping or other applicable costs may be the customer's responsibility.

6. Customized & Handmade Products

Customized, carved, and handmade products may contain natural variations in:

  • Wood grain

  • Texture

  • Color

  • Knots

  • Carving

  • Finish

  • Minor measurements

These natural characteristics are generally not considered damage or defects.

A replacement request for a customized product will be evaluated based on the confirmed specifications and the actual condition of the product received.

7. Damage Caused After Delivery

Kveer Wood may not be responsible for damage caused after delivery due to:

  • Improper handling

  • Incorrect installation

  • Accidental damage

  • Moisture or water exposure

  • Extreme heat or unsuitable environmental conditions

  • Unauthorized modification

  • Painting, cutting, drilling, or alteration

  • Normal wear and tear

  • Improper storage or maintenance

8. Replacement Availability

Replacement is subject to product and material availability.

For customized or made-to-order products, a replacement may require additional production time.

If an identical replacement cannot reasonably be provided, Kveer Wood may offer repair, refund, or another suitable resolution.

9. Incorrect Product

If you receive a product different from the one ordered, please contact us within 48 hours of delivery with photographs and your order details.

After verification, Kveer Wood will review the issue and may arrange an appropriate replacement or other resolution.

10. Missing Parts or Accessories

If any part, fitting, accessory, or component mentioned as included with your order is missing, please contact us within 48 hours of delivery.

We may request photographs, videos, and order details before arranging the applicable replacement or resolution.

11. No Unauthorized Return

Please do not send a product back without first contacting Kveer Wood and receiving return instructions.

Unauthorized returns may cause delays in processing your request.

12. Contact Us

To report damage, a defect, missing parts, or an incorrect product, please contact:

Kveer Wood
Website: www.kveerwood.com
Phone: 9982935023

Please include your order number, photographs/videos, and a brief description of the issue.

13. Policy Changes

Kveer Wood reserves the right to update this Damage & Replacement Policy when necessary. Any changes will be published on this page with the updated effective date.

Kveer Wood — Crafted with care, packed with care.