Return & Refund Policy

Return & Refund Policy

Effective Date: September 27, 2026

At Kveer Wood, we carefully inspect and securely pack every product before dispatch. Since our products may be handcrafted, carved, customized, or made to order, certain conditions apply to returns and refunds.

1. Eligibility for Returns

A return may be accepted if:

  • The product received is damaged during transit.

  • The product received is incorrect or different from the product ordered.

  • The product has a manufacturing or workmanship defect that was present when received.

To request a return or replacement, please contact us within 48 hours of delivery.

2. Products That Cannot Be Returned

The following products are generally not eligible for return:

  • Customized or personalized products made specifically according to the customer's requirements.

  • Products that have been used, installed, modified, painted, repaired, or altered after delivery.

  • Products damaged due to improper handling, installation, storage, or use by the customer.

  • Products returned without their original packaging where the packaging is reasonably required for safe return.

  • Products for which the return request is made after the applicable return period.

Minor variations in wood grain, texture, knots, natural color, carving details, or finish may occur because wood is a natural material and handcrafted products can have individual variations. Such natural variations are generally not considered defects.

3. Damaged Products

If your product arrives damaged:

  1. Take clear photos/videos of the package before opening it, if possible.

  2. Take clear photos/videos showing the damage to the product.

  3. Keep the original packaging and shipping label.

  4. Contact Kveer Wood within 48 hours of delivery.

  5. Provide your order number and the requested photographs/videos.

After reviewing the case, we may offer a replacement, repair, refund, or another suitable resolution, depending on the circumstances and availability of the product.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, Kveer Wood may arrange a replacement or provide another appropriate resolution.

5. Refunds

If a refund is approved:

  • The refund will generally be issued to the original payment method used for the order.

  • Processing time may depend on the payment gateway, bank, or financial institution.

  • Shipping charges may not be refundable unless the return is due to an error by Kveer Wood or another situation where we determine that a refund of shipping charges is appropriate.

6. Return Shipping Charges

If the return is approved because:

  • The product arrived damaged,

  • The wrong product was sent, or

  • There is a verified manufacturing/workmanship defect,

Kveer Wood may arrange or cover the applicable return shipping cost.

For returns requested for other reasons, the customer may be responsible for return shipping costs, where a return is permitted.

7. Cancellation of Orders

Orders may be cancelled before they are dispatched, subject to the order status.

Once a product has entered production, carving, customization, or has been dispatched, cancellation may not be possible.

Customized and made-to-order products may not be cancellable once production has started.

8. Exchange / Replacement

Where applicable, Kveer Wood may provide a replacement instead of a refund.

Replacement availability depends on product availability, damage assessment, and the nature of the issue.

For customized products, replacement may require additional production time.

9. Refund Processing

Once a return or refund is approved, we will initiate the applicable refund process.

The time taken for the amount to appear in your account may vary depending on the payment provider or bank.

10. How to Request a Return or Refund

Please contact us with:

  • Order number

  • Customer name

  • Registered phone number/email

  • Reason for return/refund

  • Clear photographs/videos of the product and packaging

  • Any other information requested by our support team

Kveer Wood
Website: www.kveerwood.com
Phone: 9982935023

11. Policy Changes

Kveer Wood reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page with the updated effective date.

12. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact Kveer Wood using the contact details provided above.

Thank you for choosing Kveer Wood.